bajok's Privacy Policy

bajok is a safe and reliable online gaming platform operating for players in Bangladesh. We place the highest importance on our users' privacy. The purpose of this Privacy Policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what your rights are.

bajok believes that transparency is the foundation of trust. We therefore commit that your personal information will never be sold to third parties and will not be used beyond the purposes stated in this policy. Our SSL encryption technology and strict data protection measures ensure that your information remains secure at all times.

This policy applies to bajok's website, mobile version, and all associated services. It is your responsibility to fully read and understand this policy before using bajok services.

bajok may collect the following types of information:

2.1 Information Provided Directly

• Name, username, and contact details (such as email address and phone number).
• Date of birth — to confirm age verification (service for those aged 21 and above only).
• Address and nationality details — as part of the identity verification process.
• Financial transaction details — deposit and withdrawal records (related to bKash, Nagad, Rocket, Upay, and bank transfers).
• Identity document details — national ID card or passport (where applicable).

2.2 Automatically Collected Information

• Device information — operating system, browser type and version, screen resolution.
• IP address and network-related information.
• Session duration, login time, and logout time.
• Gaming activity information — bets, win/loss history, preferred game categories.
• Information collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

For the purposes of identity verification or fraud prevention, we may also receive limited information from trusted third-party service providers. This information is always processed within the scope of the privacy policy.

bajok uses your information for the following purposes:

• To ensure account registration, verification, and management.
• To prevent fraud, money laundering, and other illegal activities.
• To process financial transactions — to complete deposits and withdrawals.
• To provide customer service and support.
• To improve service quality and enhance user experience.
• To communicate important updates, security alerts, and relevant information.
• To manage responsible gaming measures and ensure age verification.
• To comply with applicable legal obligations and meet regulatory requirements.

4.1 Retention Period

bajok retains your information for as long as it is necessary for providing services or required to be kept due to legal obligations. Even after an account is closed, certain information may be retained for a defined period in accordance with legal requirements.

4.2 Technical Safeguards

To protect your information, bajok takes the following technical measures:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted.
• Secure server environment — with regular security audits.
• Access controls — only authorized staff have access to necessary information.
• Password encryption — your password is never stored in plain text.

bajok never sells your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Minimum necessary information may be shared with trusted third parties for payment processing (including bKash, Nagad, Rocket, Upay, and banking partners), identity verification, and technical support. These partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

5.2 Legal Obligations

In cases of court orders, lawful requests from law enforcement agencies, or other legal obligations, bajok may be required to disclose relevant information. In such circumstances, we will provide only the information that is legally required.

5.3 Business Transfers

If bajok's business or any part of it is transferred to another entity, user information may also be included in that transfer. However, the new entity will be required to comply with the terms of this Privacy Policy.

bajok uses cookies and similar technologies to keep the website running smoothly and to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality — maintaining login sessions, security verification.
• Analytics Cookies: For understanding user behavior and improving services — information is collected anonymously.
• Preference Cookies: For saving language preferences and personalization settings.

You can disable cookies from your browser settings. However, this may affect some important functionality of the platform.

As a user of the bajok platform, you have the following rights:

• Right to Access: You can request to know what information we hold about you at any time.
• Right to Correction: If there is any error in your information, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your personal information be deleted, except for information retained to meet legal obligations.
• Right to Object to Processing: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request to receive your information in a structured, commonly used format.

To exercise these rights, please contact our support team. We will carefully review each request.

The registration process includes age verification measures. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If parents suspect that their child has registered on bajok, please contact our support team immediately.

In some cases, your information may be stored or processed outside of Bangladesh. Wherever information is processed, bajok ensures it remains protected in accordance with the standards of this Privacy Policy.

For international data transfers, we use best-practice protective measures such as standard contractual clauses or equivalent protection frameworks.

bajok reserves the right to update this Privacy Policy from time to time. For any significant changes, we will provide a notice on the platform and state the effective date at the top of the policy.

Continuing to use bajok after a policy change means you have acknowledged the updated policy. You are advised to review this page regularly.

As part of bajok's responsible gaming program, we may analyze your gaming activity data in order to identify potentially risky behavior and provide timely support. This data analysis is done entirely for your wellbeing.

If we notice concerning gaming patterns, we may reach out to you and provide information about available support options.